Terms & Conditions
Terms & Conditions
Good bakes. Good days.
Thanks for choosing us. At Loafia, we believe the best orders are the ones that arrive just as expected—fresh, delicious, and hassle-free. To keep everything running smoothly from our kitchen to your table, we’ve put together these terms and conditions. They cover the important details of ordering, payment, customization, collection, and delivery, so we’re all on the same page before the baking begins.
Good bakes. Good days.
Thanks for choosing us. At Loafia, we believe the best orders are the ones that arrive just as expected—fresh, delicious, and hassle-free. To keep everything running smoothly from our kitchen to your table, we’ve put together these terms and conditions. They cover the important details of ordering, payment, customization, collection, and delivery, so we’re all on the same page before the baking begins.
- Order Confirmation
All orders are subject to availability and confirmation. Orders are only considered confirmed once payment has been received and a confirmation message has been sent by the bakery.
- Delivery Areas
We currently deliver within selected areas only.
- Delivery Timing
- We aim to deliver orders on time; however, delays caused by traffic, weather, or unforeseen circumstances are beyond our control.
- Customers are to place orders a day or two in advance, especially during festive seasons.
- Delivery Charges
Delivery fees are standardized. Charges will be displayed before checkout or confirmed during order placement.
- Customer Responsibility
Customers must provide:
- Accurate delivery address
- Correct contact number
- Recipient availability during delivery time
Failed deliveries due to incorrect details or unavailable recipients may result in additional delivery charges.
- Changes & Cancellations
- Order changes or cancellations must be requested at least 8 hours before the scheduled delivery time and are subject to approval.
- Refund Policy
Refunds may be offered only if:
- The wrong item was delivered
- Products arrived damaged
- Items are missing from the order
Any claims must be reported within 2 hours from the time of delivery, accompanied by clear photographic evidence.
Refund requests due to personal taste preferences, minor design variations, or mishandling after delivery/pickup will not be entertained.
- Product Information
Our baked goods may contain allergens including:
- Gluten
- Dairy
- Eggs
- Nuts
Customers are responsible for informing the bakery of any food allergies or dietary restrictions prior to placing an order.
- Quality Assurance
We take care to ensure all products are freshly prepared and safely packaged. Once delivery is completed, responsibility for proper storage and handling passes to the customer.
- Force Majeure
The bakery shall not be held liable for failure or delay in fulfilling obligations due to events beyond reasonable control, including but not limited to natural disasters, severe weather conditions, road closures, government restrictions, or supply disruptions.
- Privacy
Customer information provided during ordering is used solely for order processing, delivery, and customer service purposes. Personal information will not be shared with third parties without consent.
- Acceptance of Terms
By placing an order with our bakery, customers agree to these Terms & Conditions.
- Order Confirmation
All orders are subject to availability and confirmation. Orders are only considered confirmed once payment has been received and a confirmation message has been sent by the bakery.
- Delivery Areas
We currently deliver within selected areas only.
- Delivery Timing
- We aim to deliver orders on time; however, delays caused by traffic, weather, or unforeseen circumstances are beyond our control.
- Customers are to place orders a day or two in advance, especially during festive seasons.
- Delivery Charges
Delivery fees are standardized. Charges will be displayed before checkout or confirmed during order placement.
- Customer Responsibility
Customers must provide:
- Accurate delivery address
- Correct contact number
- Recipient availability during delivery time
Failed deliveries due to incorrect details or unavailable recipients may result in additional delivery charges.
- Changes & Cancellations
- Order changes or cancellations must be requested at least 8 hours before the scheduled delivery time and are subject to approval.
- Refund Policy
Refunds may be offered only if:
- The wrong item was delivered
- Products arrived damaged
- Items are missing from the order
Any claims must be reported within 2 hours from the time of delivery, accompanied by clear photographic evidence.
Refund requests due to personal taste preferences, minor design variations, or mishandling after delivery/pickup will not be entertained.
- Product Information
Our baked goods may contain allergens including:
- Gluten
- Dairy
- Eggs
- Nuts
Customers are responsible for informing the bakery of any food allergies or dietary restrictions prior to placing an order.
- Quality Assurance
We take care to ensure all products are freshly prepared and safely packaged. Once delivery is completed, responsibility for proper storage and handling passes to the customer.
- Force Majeure
The bakery shall not be held liable for failure or delay in fulfilling obligations due to events beyond reasonable control, including but not limited to natural disasters, severe weather conditions, road closures, government restrictions, or supply disruptions.
- Privacy
Customer information provided during ordering is used solely for order processing, delivery, and customer service purposes. Personal information will not be shared with third parties without consent.
- Acceptance of Terms
By placing an order with our bakery, customers agree to these Terms & Conditions.